FAQs & Delivery

What payment methods do you accept?

We accept major credit cards (VISA, MASTERCARD, AMEX) . We also accept bank transfer to our BOC account in Hong Kong (details on checkout page).

What is your shipping rate?

Shipping fees may vary depending on the destination country, size and weight of your order. Shipping cost is updated when you insert your shipping address in checkout page.


Can I ship to countries different than Hong Kong SAR?

Of course, you can see the shipping cost during checkout, after you put your shipping country.


Can I refund a product?

We can replace or refund - on your request - defective or wrong products, with no additional fee to you. We will cover also additional shipping fees.
If you think your product is defective or wrong, please send us an email info@itsarafencing.comIn your request, please add a clear description of the defect or the wrong product and one or more pictures of it, you can shoot with your phone. 
Our Customer Support will guide you through the next steps, including organizing the return shipping.

I am not sure about the size I should choose for uniform, gloves or other products.

Size charts are available on the pages of specific products. These will help you in taking the correct measurements and make the right choice on the size.
Still in doubt? Please send an email to info@itsarafencing.com, our Customer Support is happy to assist you to determine your correct uniform/glove size. Feel free to contact us!